Shopping Policy

In General

Russian Language Centre owns and operates this Website. This document governs your relationship with www.russianlanguagecentre.co.uk (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms and Conditions"). By using the site, you are agreeing to all of the Terms and Conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.russianlanguagecentre.co.uk. The Website has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Inclusions in the Terms and Conditions

The following pages provide information on aspects of our business and how we will interact with you. As such these pages are included in our Terms and Conditions. By agreeing to our Terms and Conditions you agree to and acknowledge our; Privacy Policy, Legal Notice, Contact Information, Delivery Information, Returns Policy, Secured Payment and Shipping Policy.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy Link. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Legal Notice

Our legal notice, which sets out how you may use and interact with this site, can be found at Legal Notice Link.

Contact Information

Our contact information sets out how you may contact us by telephone, email or post and can be found here Contact information Link.

Delivery Policy

We operate a signed-for delivery service via Royal Mail and couriers and will process orders within 2 working days. You should expect to receive UK orders within 3 – 4 working days.

The despatch time for some products will vary. For example printed circuit boards may need to be programmed and non-stock items such as mini water heaters will be sent directly from our suppliers. In this instance you will receive an email within 48 hours of placing the order telling you when to expect delivery.

We do not ship goods internationally. Please do not place an order if you are not resident of the UK.

You will be asked to sign for goods, please ensure that someone will be able to accept delivery of the goods. Please do not sign for goods that appear faulty or where the package has been damaged. If you are unable to check the good on delivery sign for them as being ‘unchecked’.

Do not use faulty goods, but report the fault to Russian Language Centre immediately. We will arrange to replace the goods.

Returns and Refund Policy

Returns

Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is returned to us in a fully resalable condition. Returns should be made within 7 days and in original, undamaged packaging at your expense. We reserve the right to deduct 20% restocking charge from the amount refunded. In the first instance notify us of the return by completing a Return Form on this website and requesting a RMA (Return Authorisation Number) number. Goods should not be returned to us without a RMA.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item. This does not affect your statutory rights.

Returns can be made by sending the goods and a copy of the delivery note or invoice via registered post to Russian Language Centre, Atlantic Business Centre, Atlantic Street, Altrincham, WA14 5NQ.

Returning Faulty Goods

Any products that are found to be faulty within 28 days of purchase should be returned to us for replacement or refund. In the first instance notify us of the return by completing a Return Form on this website and requesting a RMA (Return Authorisation Number) number. Goods should not be returned to us without a RMA. Goods may need to be tested before a refund is made; this may take up to two weeks. Please note that Russian Language Centre is acting as a third party seller and cannot be held responsible for any expenses occurred as a result of a manufacturer’s faulty goods. The manufacturer’s returns policy will apply to all goods found to be faulty after 28 days.

Refunds

Refunds will be only be made after any returned goods have been received and can only be made to the original card of purchase. Refunds to a card other than the original can only be processed if the original account no longer exists.

Refunds will be made on goods that are damaged, faulty or not as described. Please return the goods to us. Russian Language Centre will cover the cost of carriage on returned goods that are damaged, faulty or not as described. Returns can be made by sending the goods and a copy of the delivery note or invoice with a RMA (Return Merchandise Authorisation) number via registered post to Russian Language Centre, Atlantic Business Centre, Atlantic Street, Altrincham, WA14 5NQ

Delivery charges

We will refund your original delivery charge when a product is faulty or damaged.

Secured Payment

Russian Language Centre uses PayPal secure online payment services.

When you place an order on this site website you can be sure that your payment is secure. Russian Language Centre chose PayPal as a service provider because of their commitment to security and because they are fully PCI DSS compliant. When you enter you card details and confirm payment you do so directly on PayPal secure server

Shipping Information

We only ship goods to UK postcodes

Russian Language Centre will until further notice only ship goods to mainland UK and Northern Ireland. Please do not place any orders if you require a delivery outside this area.

We apologies if this causes any inconvenience and we are working to extend our delivery area.

We charge a flat rate of £5.00 per shipment regardless of size or weight.

There is no minimum order, but the £5.00 shipping charge will still apply to single item orders.

We ship goods using both Royal Mail and other courier services, delivery to mainland UK destinations will take between 3 - 5 working days

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with the Website you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

The Website retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.russianlanguagecentre.co.uk or may in some cases be a third party. Where a contract is made with a third party www.russianlanguagecentre.co.uk is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.russianlanguagecentre.co.uk and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.russianlanguagecentre.co.uk

Indemnity

You agree to indemnify, defend and hold harmless the Website, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms and Conditions.

Variation

Russian Language Centre shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.russianlanguagecentre.co.uk/shop . Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by a Director of Russian Language centre

Testimonials

  • My tutor was very friendly and approachable from the beginning of the first lesson. The lessons were carried out in a relaxed yet organized manner allowing me to feel comfortable throughout the lesson. She did not over correct me and instilled confidence when I answered a question correctly. I realize now that it is more important to have a go at speaking and not to think about making mistakes too much. Read more Richard, Altrincham
  • The general atmosphere between tutor and students was very comfortable and at ease. I started out of interest, as a hobby. I wanted to do something different, something that was a challenge and something that would allow me to share the experience with a few new people. I am now thinking about trips to Russia. Read more Steve, Altrincham
  • My tutor was very friendly and approachable from the beginning of the first lesson. The lessons were carried out in a relaxed yet organized manner allowing me to feel comfortable throughout the lesson. She did not over correct me and instilled confidence when I answered a question correctly. I realize now that it is more important to have a go at speaking and not to think about making mistakes too much. Read more Richard, Altrincham
  • The general atmosphere between tutor and students was very comfortable and at ease. I started out of interest, as a hobby. I wanted to do something different, something that was a challenge and something that would allow me to share the experience with a few new people. I am now thinking about trips to Russia. Read more Steve, Altrincham
  • My tutor was very friendly and approachable from the beginning of the first lesson. The lessons were carried out in a relaxed yet organized manner allowing me to feel comfortable throughout the lesson. She did not over correct me and instilled confidence when I answered a question correctly. I realize now that it is more important to have a go at speaking and not to think about making mistakes too much. Read more Richard, Altrincham
  • I enjoyed being able to practice what we had learnt with other members of the class. I noticed that when we went for a break at the end of lesson all the class were still attempting to practice the Russian they had learnt with one another. I really enjoyed the lesson and was pleased to have learnt some basic vocabulary and phrases that would be understood by a native Russian speaker. Read more Alex, Manchester
  • I had previously learned Spanish to GCSE level, and a little German, and so, I was looking forward to the first session of Russian. To begin with I had some difficulty pronouncing certain sounds because the stress and intonation was different from English. After a while, I felt quite comfortable with this, thanks to the patience of my teacher. Read more Andy, Cheshire
  • The general atmosphere between tutor and students was very comfortable and at ease. I started out of interest, as a hobby. I wanted to do something different, something that was a challenge and something that would allow me to share the experience with a few new people. I am now thinking about trips to Russia. Read more Steve, Altrincham
  • My tutor was very friendly and approachable from the beginning of the first lesson. The lessons were carried out in a relaxed yet organized manner allowing me to feel comfortable throughout the lesson. She did not over correct me and instilled confidence when I answered a question correctly. I realize now that it is more important to have a go at speaking and not to think about making mistakes too much. Read more Richard, Altrincham
  • The general atmosphere between tutor and students was very comfortable and at ease. I started out of interest, as a hobby. I wanted to do something different, something that was a challenge and something that would allow me to share the experience with a few new people. I am now thinking about trips to Russia. Read more Steve, Altrincham
  • My tutor was very friendly and approachable from the beginning of the first lesson. The lessons were carried out in a relaxed yet organized manner allowing me to feel comfortable throughout the lesson. She did not over correct me and instilled confidence when I answered a question correctly. I realize now that it is more important to have a go at speaking and not to think about making mistakes too much. Read more Richard, Altrincham
  • The general atmosphere between tutor and students was very comfortable and at ease. I started out of interest, as a hobby. I wanted to do something different, something that was a challenge and something that would allow me to share the experience with a few new people. I am now thinking about trips to Russia. Read more Steve, Altrincham

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